For any team to operate at its optimum, the Team must be in rapport and have common goals and standards. These sessions will create this environment.

To establish rapport quickly is a skill that some people seem to have naturally. However it can also be taught and learnt. Once you have rapport, clients will be more inclined to listen, as will team members. This is not them liking you it is communicating with them through modalities(Sight , Sound, Feeling or touch) that they relate to and can identify with. Every human uses these modalities to determine if they will accept you and hence your advice.

Once rapport is established, they are more inclined to be influenced, once you understand if that are internally or externally referenced. By pacing and then leading them in rapport they can influenced to look at all options. This method ensures a clients values and rules do not get in the way of the optimum decision for their circumstances. Their experience of contact with your organisation, will be thinking and feeling the best about it.

Before meeting with your client you will need to be in the best state possible. We therefore teach the latest methods of state control. These states we all experience, affect our cognitive abilities to analyse and can slow down our mental processes. To offer the best client interaction you must be in the best state (mood) to do so. This skill is also effective in ensuring your own staff are not adversely affected by external personal problems and can approach the job from an attitude of helpful separation. You will also be able to identify what state your client is in and learn how to influence them into another more empowering state whilst working with them.

Session one

• The team and what you expect from it.
• What the team expects from you
• How do your clients see the team?
• How do you want your clients to see you?
• How Emotive Neuro Methodology will achieve these aims.
• How beliefs are formed and how they can be changed by external influence.
• Three personality types and how you can recognize them.
• What influences people?
• How to establish rapport and what rapport is. How to maintain it.
• What are modalities of communication.
• Determining which modality your client uses.
• Identify what modality your clients uses to communicate and match it gaining rapport with them.
• Influencing and leading.

Session two

• Pacing and leading a client and how that works.
• Is your client internally referenced or externally?
• Understand what human need your clients has, use that framework to influence them to move in a beneficial direction.
• How to identify leverage and use that to instill a direction.
• Understand human state (mood) and how to maintain your own to be in a peak to make the best decisions whilst dealing with a client.
• Take you client from a disempowering state to one more likely to purchase.
• The Zone and its application.
• Creating state and how to take control of it.
• How to influence and if necessary break state in your client to provide flexibility for them to make the best decision.

"Just wanted to send a quick email to say thank you so much for the training. Everyone really enjoyed it and the feedback has been really positive. For me personally, I've spent the last fortnight mirroring people - its amazing when you know to look for it now, how people 'in rapport' are sitting/standing the same way! BRILLIANT So thanks again - Cant wait for round 2."
- Shendelle Oliver, Divisional Major Gifts Director, The Salvation Army, Western Australia, PO Box 8498, Perth Business Centre, WA 6849

Cost: Please call Brett Jones personally for details of the full benefits THE SCIENCE OF RAPPORT offers and details of costs.

Enquire now on (+61) 8 93169318 or email: info@cre8.com.au

Ultimately we don't sell services or products we sell the feeling people get from buying the product or service. We cover what emotions really are. How all great companies appeal to emotions in their marketing and delivery and why this is the most effective and profitable way of orienting your Team.

How teams and their interaction is always set at an needs, values and beliefs level and how these are guided by their emotions. Emotions direct your team in every decision it makes including where to work, how to work and how succesful your teams is. Master the people skills and your team will flourish.

Cost: Please call Brett Jones personally for details of the full benefits OPTIMISING THE TEAMS PERFORMANCE offers and details of costs.

Enquire now on (+61) 8 93169318 or email: info@cre8.com.au